Welcome to the Seam Wok Art Help Center.

Because our garments are uniquely handcrafted from authentic vintage materials, we understand you may have specific questions about our process and products. We have gathered the most frequently asked inquiries below to ensure you can shop with absolute confidence.

If you cannot find the answer you are looking for, please feel free to reach out to our support team at support@seamworkart.com.

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What shipping methods are availbale?

We offer reliable worldwide shipping to ensure your 1-of-1 pieces arrive safely. To provide the most efficient service, we utilize international distribution centers and partner with trusted global carriers such as USPS, UPS, and DHL.

  • Standard Shipping: Our primary method for most international orders, typically delivering within 7–14 business days once processed.
  • Tracked Delivery: Every order includes a tracking number sent via email as soon as your package is dispatched, allowing you to monitor its journey from our studio to your door.
  • International Handling: Please note that while we ship globally, customers are responsible for any local customs duties or import taxes that may apply upon arrival in your country.

How long will it take to get my package?

Delivery times vary depending on your location, but we work hard to get your unique pieces to you as quickly as possible:

  • United States Orders: Typically arrive within 5–7 business days once processed.
  • International Orders (Outside the US): Generally take between 7–14 business days, depending on the destination country and local customs processing.

Please note that these timeframes do not include our standard processing time of 2–3 business days, which allows us to carefully prepare and pack your 1-of-1 items. You will receive a tracking number via email the moment your package is on its way.

Do you ship internationally?

Yes, we offer reliable worldwide shipping to ensure our 1-of-1 pieces can reach customers everywhere. We frequently ship to theUnited States, Canada, UK, EU, and Australia, as well as many other regions across the globe.

What payment methods are accepted?

We provide a variety of secure payment options to ensure a smooth checkout experience for our customers worldwide:

  • Credit & Debit Cards: We accept all major cards, including Visa, Mastercard, American Express, and Discover.
  • Digital Wallets: For faster checkout, you can use Apple Pay, Google Pay, and PayPal.
  • Shop Pay: We also support Shop Pay, which allows for a streamlined experience and the option to pay in installments (where available).

All transactions are encrypted and processed through secure gateways to protect your personal and financial information.

Is buying on-line safe?

Buying on-line at Cut From Past is completely safe. We use industry-standard security measures to protect your data and ensure a secure shopping experience:

  • Secure Transactions: Our store is powered by Shopify, which uses SSL (Secure Sockets Layer) encryption to protect your personal and financial information during checkout.
  • Trusted Payment Gateways: We only process payments through highly secure and reputable providers like PayPalApple PayGoogle Pay, and Shop Pay.
  • Data Privacy: Your payment details are encrypted and are never stored on our servers.
  • Order Tracking: Every purchase includes a tracking number, allowing you to monitor your 1-of-1 piece from the moment it leaves our studio until it arrives at your door.

What sizes does Seam Work Art make?

Our garments are designed using standard Unisex Sweater sizing, offering a comfortable and versatile fit for everyone. Since each piece is a unique reconstruction from vintage materials, we provide a detailed size chart on every individual product page.

Because all sales are final, we strongly encourage you to carefully check the measurements and compare them with a sweater you already own before placing your order. This is the best way to ensure your new 1-of-1 piece fits exactly how you like it.

Does Seam Work Art accept returns?

Since everything is one-of-a-kind and hand made, we do not accept returns. However, if there is something wrong with your purchase please direct message our Instagram account or contact our email: support@seamworkart.com

Does Seam Work Art create custom orders?

Yes! Please look at my “customs” tab on my website or email : support@seamworkart.com